LibertyMallTM Goods RETURN Policy and Process
- There shall be NO RETURNS on fresh food or other items except for the unlikely event that the product is damaged, tampered with, or not consumable.
- Returns shall also be possible for fresh food other if the product received differs from that in the product description.
- We only refund cash by transfer in the unlikely cases of missing items, switchers or damaged inventory. LibertyMallTM will not be liable to refund through physical movement of goods.
- Refunds shall be processed within 72 hours.
- The customer shall contact customer service ONLY either through our chat platform or by phone (+234) to discuss issues or returns.
- Delivery personnel shall not wait for customers to check orders before they leave. All complaints should go to customer service ONLY.
Customer Service Number: +234